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041			_aeng
082			_a332.0954 _bSRI-M
100			_aSrinivasan, Girija _929290
245			_aMicrofinance India : _b social performance report 2012 /
260			_bSage, _c2013. _aNew Delhi:
300			_axviii,124p.
505			_aList of tables, figures, boxes, annexes and abbreviations -- Foreword -- Preface -- 1.Overview : finally customers at the core -- 2.Governance and social performance -- 3.Do products promote responsible finance? -- 4.Beyond the business of finance -- 5.Fair treatment of clients, code of conduct and institutional response : intense scrutiny? -- 6.Lenders, investors and donors : are they responsible? -- 7.Outreach : are the needy served? -- 8.Community-owned institutions and member-centric services -- 9.Outcomes and impact of microfinance -- Do MFIs track their business outcomes and impact on customers? -- The voices of mature clients -- Future is about balance everywhere -- Technical partners -- About the author.
520			_aOffers an account of the developments in responsible finance and social performance space in India. The report captures the essence of policy, strategy and practice elements of social performance in the sector. This book looks at the changes that have taken place, and the need for stakeholder collaboration to ensure customer welfare.
650			_aMicrofinance--India. _929291
942			_cBK