Benchmarks in hospitality and tourism / Sungsoo Pyo

Contributor(s):

Pyo, Sungsoo [ed.]

Material type: Text

TextLanguage: English Publication details: Haworth Hospitality Press, 2012. New York:Description: 164 pISBN:

9780789019141

Subject(s):

Hospitality industry

DDC classification:

647.94 BEN

Contents:

Introduction; Benchmarking the Benchmarks; Articles; An Overview of Benchmarking Literature: Its Strengths and Weaknesses; Guest Satisfaction Barometer and Benchmarking: Experiences from Austria; A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet; Development Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol; Benchmarking Best Practice in Hotel Front Office: The Western European Experience; Managing Quality in Hotel Excelsior; Serviced Accommodation, Environmental Performance and Benchmarks. Abstract:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	Library, SPAB H-1	Non Fiction	647.94 BEN (Browse shelf(Opens below))	Available		006962

Total holds: 0

"Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."
Includes bibliographical references and index.

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