TY  - BOOK
AU  - Pyo, Sungsoo, 
TI  - Benchmarks in hospitality and tourism
SN  - 9780789019141
U1  - 647.94 
PY  - 2012///
CY  - New York
PB  - Haworth Hospitality Press
KW  - Hospitality industry
N1  - "Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."
Includes bibliographical references and index; Introduction; Benchmarking the Benchmarks; Articles; An Overview of Benchmarking Literature: Its Strengths and Weaknesses; Guest Satisfaction Barometer and Benchmarking: Experiences from Austria; A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet; Development Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol; Benchmarking Best Practice in Hotel Front Office: The Western European Experience; Managing Quality in Hotel Excelsior; Serviced Accommodation, Environmental Performance and Benchmarks.
Abstract
ER  -