Benchmarks in hospitality and tourism / Sungsoo Pyo
Material type:
TextLanguage: English Publication details: Haworth Hospitality Press, 2012. New York:Description: 164 pISBN: - 9780789019141
- 647.94 BEN
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
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Books
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Library, SPAB H-1 | Non Fiction | 647.94 BEN (Browse shelf(Opens below)) | Available | 006962 |
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| 646.70954 DWI-A Almond eyes lotus feet: | 646.724 ABE-B Barbershops / | 646.78 CHA-F Five love languages: how to express heartfelt commitment too your mate / | 647.94 BEN Benchmarks in hospitality and tourism / | 647.95 KAT-D Design and equipment for restaurants and foodservice : A Management View / | 647.9573 MIG-M Modern cafe / | 650.01513 DAV-P Parry's valuation and investment tables / |
"Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."
Includes bibliographical references and index.
Introduction; Benchmarking the Benchmarks; Articles; An Overview of Benchmarking Literature: Its Strengths and Weaknesses; Guest Satisfaction Barometer and Benchmarking: Experiences from Austria; A Heuristic Model for Benchmarking SME Hotel and Restaurant Businesses on the Internet; Development Opportunities for a Tourism Benchmarking Tool-The Case of Tyrol; Benchmarking Best Practice in Hotel Front Office: The Western European Experience; Managing Quality in Hotel Excelsior; Serviced Accommodation, Environmental Performance and Benchmarks.
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