MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01639 a2200265 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20191029140332.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180823b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780471494393 |
| Qualifying information |
pbk. |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
SPAB |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4012 |
| Item number |
NOR-S |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Normann, Richard |
| 9 (RLIN) |
13844 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service management: |
| Remainder of title |
strategy and leadership in service businesses / |
| Statement of responsibility, etc |
Richard Normann |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
John Wiley & Sons, |
| Date of publication, distribution, etc |
2007. |
| Place of publication, distribution, etc |
New York: |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xix, 234 p. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Myth and reality of service society --<br/>New economic equation --<br/>Service management systems --<br/>Dynamic diagnosis, virtuous circles and vicious circles --<br/>Service concept --<br/>Why strategic human resource development? --<br/>Getting people to grow --<br/>Client as customer, the client as coproducer --<br/>Technology, tools and setting --<br/>Image --<br/>Art and science of pricing --<br/>Creating, reproducing and refining business ideas --<br/>Diversification and internationalization --<br/>Quality --<br/>Culture and dominating ideas as management tools --<br/>Change and leadership. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
DES |
| 9 (RLIN) |
13845 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries |
| General subdivision |
Management. |
| 9 (RLIN) |
18738 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| Topical term or geographic name as entry element |
Service industries-Management. |
| 9 (RLIN) |
13846 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| Topical term or geographic name as entry element |
Strategic planning. |
| 9 (RLIN) |
13847 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Text/Reserve Book |
